Return Receipt Process
You need to include the following information in a Return Receipt:
- The condition of the product at an individual quantity basis in the Return Receipt. Some returned products are in good condition and can be re-sold. Other returned products will be in a bad condition. When a returned product is in bad condition, Digital River needs to know, based on some fulfiller agreements, so that the product will not be re-sold.
externalReferenceID. Digital River uses the
externalReferenceIDreceived in the Return Receipt to tell you where the returned product is located within your warehouse so can dispose or manage the returned product.