Return Receipt Process

You need to include the following information in a Return Receipt:

  • The condition of the product at an individual quantity basis in the Return Receipt. Some returned products are in good condition and can be re-sold. Other returned products will be in a bad condition. When a returned product is in bad condition, Digital River needs to know, based on some fulfiller agreements, so that the product will not be re-sold.
  • The externalReferenceID. Digital River uses the externalReferenceID received in the Return Receipt to tell you where the returned product is located within your warehouse so can dispose or manage the returned product.