Sales Reporting

The Sales Report runs once a day, always on a 2-3-day lag, and includes all the sales data for a specific time period for a specific site or company.

Daily Sales Feed

The following table describes the contents of a sales report.

Description
Physical
Downloadable/Digital
General Information
Always runs on a 2-3-day lag to account for timings related to fraud and orders transferred from remote databases.
×
×
Includes "fulfilled" orders, not necessarily money collected.
×
×
Includes delayed payment orders that cleared for that day.
×
×
Excludes any suppression (frauded out order) if the suppression occurred within the lag period (this is why a 3-day lag is recommended). Otherwise, the order will be included in the feed.
×
×
Does not reflect chargebacks or reversals.
×
×
Cancelled Orders
If an order was canceled as a result of a suppression after running the report, the suppression will not be visible in that report.
×
×
Orders or line-items of orders canceled as a result of a shopper's request or a fulfiller's notification will not be included in the feed.
×
×
Orders or line-items of orders canceled as a result of a fraud suppression may be included in the feed. The orders or line-items of orders will be included, and have no indication of the cancellation if the fraud suppression occurred after the item(s) were shipped, and after the feed was generated. The order or line-items of the orders will not be in the feed at all if the fraud suppression occurred after the item(s) were shipped but before the feed was generated.
×
×
Date Order Appears in the Sales Feed
Date the fulfiller told us the order shipped (usually equivalent to the date when the item shipped).
×

The digital fulfillment date, which is usually within seconds of order submission if the download is hosted by Digital River. If the download is not hosted by Digital River, the date of digital fulfillment (when URL was delivered).

×
Returns
Date the product returned to the warehouse.
×
×
If LOD is required, this is the date the LOD was received. If nothing is required, this is the date when the return was created.
×
×
If the return completed on the same day, both a (+) and a (-) entry will appear within the same file.
×
×
If the returned product has digital rights (serial numbers or unlock codes), then the serial number or unlock code associated with the return is also provided.
×
×
Fees charged to clients are not part of this feed (for example download fees).
×
×
Includes returns as negative values.
×
×
Shows satisfaction refunds (CSR returns money to the consumer to make them happy, but no product is returned).The following Satisfaction Return types are available:
  • Line Item Level Satisfaction Refund (see example)
  • Order Level Satisfaction Refund (see example)
  • Satisfaction Refund (DEPRECATED)
×
×
Other supported return types include:
  •  Line Item Level Return Product (see example)
  • Order Level Return Product
  • TaxExemptRefund
  • AutoCreateLineItemLevelReturnProduct (see example)
  • CancelRequestReturnProduct
  • ReturnProduct (DEPRECATED)
×
×


See Basic Concepts for more information.

Notification

Global Commerce generates a Sales Order Activity and sends it to your endpoint.

Notification Response

The Sales Order Activity Info contains shipping information or returns information for all line items in a single order.