Error Messages

Error Message
Description
EMPTY_LINE_ITEM_ID
Issue: The line item ID is missing.
Resolution: Provide the line item ID and try again.
EMPTY_REQUISITION_ID
Issue: The order ID is missing.
Resolution: Provide the order ID and try again.
EMPTY_RETURN_REASON
Issue: The return reason is missing.
Resolution: Provide the reason for the return and try again.
invalid-request
Issue: A comment is missing.
Resolution: Provide a comment and try again.
Issue: The return object is missing.
Resolution: Provide a return object and try again.
Issue: The return reason is missing.
Resolution: Provide the reason for the return and try again.
Issue: The line items to return are missing.
Resolution: Provide the line items to return and try again.
Issue: The line item quantity IDs are missing.
Resolution: Provide the line items quantity IDs and try again.
Issue: The specified quantity to return is invalid. The number must be greater than zero and less than or equal to the number of items eligible for return.
Resolution: Specify a valid quantity to return and try again.
Issue: The line item ID is missing.
Resolution: Provide the line item ID and try again.
INVALID_RETURN_REASON
Issue: The return reason is invalid.
Resolution: Specify a valid reason for the return and try again.
LINE_ITEM_CANNOT_BE_RESOLVED
Issue: Cannot resolve the line item for specified line item ID.
Resolution: Check verify the specified line item ID is correct and try again.
LINE_ITEM_EXPIRATION_DATE_EXCCEDS
Issue: The line item exceeds return window for specified line item ID.
Resolution: The specified line item cannot be returned through the self-service Returns API.
LINE_ITEM_GET_RETURN_DATE_EXCEPTION
Issue: The line item had a problem while fetching the expiration date for specified line item ID.
Resolution: Check the specified line item ID and try again.
LINE_ITEM_HAS_LINE_LEVEL_SATISFACTION_REFUND
Issue: The line item has a line item level satisfaction refund for specified line item ID. The line item is not eligible for a self-service return.
Resolution. None.
LINE_ITEM_IS_LINKED_TO_SUBSCRIPTION
Issue: The line item is linked to a subscription. Cannot process a return for a line item that is linked to a subscription product.
Resolution. None.
LINE_ITEM_IS_NOT_PHYSICAL
Issue: The specified line item ID is not physical. Cannot process return for items that are not physical.
Resolution: None.
LINE_ITEM_QTY_IDS_ARE_INVALID
Issue: The specified line item quantity IDs are not associated with the specified line item.
Resolution: Specify the correct line item quantity IDs for the specified line item and try again.
LINE_ITEM_QTY_IDS_MISSING_FOR_PARTIAL_RETURN
Issue: The line item quantity IDs for this partial return are missing.
Resolution: Specify the line item quantity IDs to include in the specified partial return and try again.
LINE_ITEM_QTY_IDS_NOT_ELIGIBLE_FOR_RETURN
Issue: The specified line item quantity IDs are not eligible for return for specified line item ID.
Resolution: Verify the specified line item quantity IDS are correct and try again if they are not correct.
LINE_ITEM_QUANTITY_TO_RETURN_IS_MORE_THAN_ALLWOED
Issue: The quantity of line items to return is greater than the expected return quantity for the specified line item ID.
Resolution: Specify a valid quantity of line items to return for the specified line item ID and try again.
NO_LINE_ITEM_PRESENT_IN_REQUISITION
Issue: The request contains no line items. The request must contain at least one line item.
Resolution: Include at least on line item in the request and try again.
NO_RETURN_REASON_CONFIGURED
Issue: Return reasons for the specified order ID are missing.
Resolution: Provide the return reasons for the specified order ID and try again.
NULL_RETURN_REQUEST
Issue: The return request cannot be null
Resolution: Ensure the request is not null and try again.
ORDERID_CAN_NOT_BE_RESOLVED
Issue: Cannot resolve the specified order ID for the order.
Resolution: Provide a valid order ID for the order and try again.
PARTIAL_PRODUCT_COMBINATION_RETURN
Issue: The product the shopper wants to return is part of a product combination. All components within the product combination must be returned.
Resolution: Return all line items associated with the product combination for specified requisition ID.
SITE_DOESNOT_ACCEPT_RETURN
Issues: Site does not accept returns.
Resolution: To enable returns for a site, contact your Digital River Representative.
REQUISITION_HAS_ORDER_LEVEL_SATISFACTION_REFUND
Issue: Order has order level satisfaction refund for specified order ID. If an order has a satisfaction refund applied against it, the line items within that order are not eligible for return.
Resolution: None.
REQUISITION_NOT_ELIGIBLE_FOR_RETURN
Issue: The specified order ID is not eligible for return. The requisition is in a state that does not allow a return to occur.
Resolution: None.
RETURN_PROCESSING_ERROR
Issue: An error occurred while processing the return for the specified order.
Resolution: Ensure the information is correct and try again.
RETURN_QUANTITY_CAN_NOT_LESS_THAN_ONE
Issue: The line item return quantity must be greater than 0 for specified line item.
Resolution: Specify a number greater than zero and less than or equal to the number of eligible items for the line item return quantity and try again.
UNABLE_TO_RESOLVE_SITE
Issue: Cannot resolve the site for the specified order ID.
Resolution: Specify a valid site for the specified order ID.